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What is the expected delivery time?

To see the standard delivery time, select your country from the drop-down menu below. 

Austria

Delivery Type Standard Delivery Time
Home Delivery (Post AT) 3-5 working days
Click & Collect (DHL) 3-5 working days

Belgium

Delivery Type Standard Delivery Time
Home Delivery (BPost) 3-4 working days
Parcel Shop Pick-up (BPost) 3-4 working days
Click & Collect (BPost) 3-4 working days
Express Delivery (DHL) 1-2 working days

Denmark

Delivery Type Standard Delivery Time
Home Delivery (Post Danmark) 2-3 working days
Post Shop and Pack Box Pick-up (Post Danmark) 2-3 working days
Click & Collect (Post Danmark) 2-3 working days
Parcel Shop (GLS pakkeshop) 2-4 working days
Express Delivery (DHL) 1-2 working days

Finland

Delivery Type Standard Delivery Time
Standard Delivery (BRING/POSTI) 4-6 working days
Click & Collect (BRING/POSTI) 4-6 working days
Express Delivery (DHL) 1-2 working days

France 

Delivery Type Standard Delivery Time
Home Delivery (La Poste/Colissimo) 5-6 working days
Parcel Shop Pick-up (Relais Colis) 5-6 working days
Express Delivery (DHL) 3-4 working days

Germany

Delivery Type Standard Delivery Time
Home delivery (HERMES) 2-3 working days
Parcel Shop Pick-up (HERMES) 2-3 working days
Packstation (DHL)   2-3 working days
Home Delivery (DHL) 2-3 working days
Click & Collect (DHL) 2-3 working days
Express Delivery (HERMES) 1-2 working days

Ireland

Delivery Type Standard Delivery Time
Home Delivery (An Post) 6-7 working days
Express Delivery (DHL) 1-2 working days
 Click & Collect - Pick up in store 6-7 working days


Home Delivery (An Post)

  • If you choose home delivery, your parcel will be delivered directly to your door between 08.00 and 17.00 Monday to Friday. 
  • If you are out when your parcel arrives, the courier will put a card in your letterbox with all the necessary information on how to collect your parcel from your postal outlet. Your parcel will be available at the postal outlet for 14 working days, after which it is automatically returned to us.

Express Delivery (DHL)

  • If you choose to order with DHL Express delivery, your parcel will be delivered directly to your door within 1 to 2 working days between 08.00 and 18.00.
  • Orders placed on Friday, Saturday and Sunday are often delivered on the following Tuesday. 
  • Before the delivery DHL will notify you by SMS or email that your parcel is on its way. They will also send you an SMS or email after the delivery has taken place.
  • If you are out when your parcel arrives, the courier will put a card in your letterbox with all the necessary information on how to get your parcel delivered. If a delivery has not been arranged after 30 days, the parcel will be automatically returned to us. We will arrange for a refund and send you an email to confirm that the refund has been processed.

Click & Collect - Pick up in store 

  • If you choose Click & Collect delivery, your parcel will be delivered to one of our participating stores.
  • You can select your preferred store from a list in the cart. Remember to use your right mobile phone number and e-mail address.
  • As soon as your parcel is ready for pick-up, the shop will send you a text message and an e-mail. When picking up the parcel, you have to show the 4-digit code you received by SMS and e-mail together with the person's name who placed the order.
  • If you do not pick up your parcel within 14 calendar days, it will be returned to us by the store and we will automatically refund you the full purchase price. We will send you an e-mail when we receive your parcel and another e-mail when the credit / refund has been issued.

Italy

Delivery Type Standard Delivery Time
Home Deliver (Poste Italiane) 6-7 working days
Express Delivery (DHL) 1-2 working days

Netherlands

Delivery Type Standard Delivery Time
Home Delivery (PostNL) 2-3 working days
Home Delivery (DHL) 2-3 working days
Parcel Shop Delivery (DHL) 2-3 working days
Click & Collect (DHL) 2-3 working days
Express Delivery (DHL) 1-2 working days

Norway

Delivery Type Standard Delivery Time
Standard Delivery (Bring) 4-6 working days
Klikk & Hent (Bring) 4-6 working days

Spain

Delivery Type Standard Delivery Time
Home Delivery (Correos) 7-8 working days
Parcel shop pick-up (Correos) 7-8 working days
Express Delivery (DHL) 1-2 working days

Sweden

Delivery Type Standard Delivery Time
Pick up Delivery (Bring/DHL) 3-5 working days
Click & Collect (Bring) 3-5 working days
Express Delivery (DHL) 1-2 working days

Switzerland

Delivery Type Standard Delivery Time
Home Delivery (Swiss Post) 3-5 working days
Click & Collect (Swiss Post) 3-5 working days

UK

Delivery Type Standard Delivery Time
Home Delivery (HERMES) 3-5 working days
Parcel shop pick-up (CollectPlus) 4-5 working days
Express Delivery (DHL) 1-2 working days


Home Delivery (HERMES)

  • Hermes will deliver your parcel directly to your door.
  • If you’re not at home and there’s no possibility of leaving the parcel with a neighbour, Hermes will make a 2nd and 3rd attempt. If this happens, a notification card will be left in your letter box at the 1st delivery attempt.

Parcel Shop Pick-Up (CollectPlus)

  • You can collect your parcel from Monday to Sunday at the CollectPlus store you’ve chosen at checkout. Their hours may vary, but they’re usually open between 08:00 and 21:00. 
  • When your parcel arrives at your chosen CollectPlus location, you’ll be notified by SMS and email. The SMS/email will contain a unique 7-digit collection code. Be sure to bring this code along with your ID card, passport, or driving licence when you collect your parcel. After 10 days, the parcel will be automatically returned to us.  We’ll arrange for a refund and send you an email to confirm that the refund has been processed.

Express Delivery (DHL)

  • DHL will deliver your parcel directly to your door within 1-2 working days between 08:00 and 18:00.
  • Orders placed on Friday, Saturday and Sunday are often delivered on the following Tuesday.
  • Before delivery, DHL will notify you by SMS or email that your parcel is on its way. They’ll also send you an SMS or email after the delivery has taken place.
  • If you’re out when your parcel arrives, the courier will put a card in your letterbox with all the necessary information on how to get your parcel delivered. If a delivery hasn’t been arranged after 30 days, the parcel will be automatically returned to us. We’ll arrange for a refund and send you an email to confirm that the refund has been processed.

Tracking:

As soon as your parcel has left our warehouse, you’ll receive an email with a tracking number, so you can follow the parcel until you get it. It may take 36-48 hours before the tracking information is available.

Do you deliver to P.O. Box addresses?

For security reasons and to protect our customers’ credit details, we don’t ship to P.O. boxes.

Will I have to pay any customs or import charges?

No. Other than delivery costs, there are no extra fees. All customs and import charges are included in the prices you see in our online shop and in your order confirmation.