How can we help you?

Where's my order?

Delivery delay
We're a bit busier than usual at the moment, so your order might take 2 more working days to arrive.

  • After you place an order, we’ll send you a confirmation email with your order details.
  • Once your order’s been sent, you’ll also receive the tracking information by email.
  • Please click here to check the delivery time for your country.
  • To check the status of your order including your tracking, just log in with your email address and order number in ‘My Account’. To get to 'My Account', please click here for Ireland and here for the United Kingdom.  
  • We recommend you create an account to easily save and track your future orders.

NOTE: Once you’ve placed your order it can take up to 36-48 hours before you can track the parcel. For environmental reasons, we send all packages from our warehouse in Germany together in one truck. Therefore, the tracking can only start once the package has arrived at the sorting facility in your country.