How can we help you?

What delivery options do you offer?

To see what your options are, select a country from the drop-down menu below.

Delivery delay

We're a bit busier than usual at the moment, so your order might take 2 more working days to arrive.

Austria

Delivery Type Time Price
Home Delivery (Post AT) 3-5 working days €4.95 (free on orders over €60)
Click & Collect (DHL) 3-5 working days €1.00 (free on orders over €60)

Belgium

Delivery Type Time Price
Home Delivery (BPost) 3-4 working days €4.95 (free on orders over €60)
Parcel Shop Pick-up (BPost) 3-4 working days €4.95 (free on orders over €60)
Click & Collect (BPost) 3-4 working days €1,00 (free on orders over €60)
Express Delivery (DHL) 1-2 working days €14.95

Denmark

Delivery Type Time Price
Home Delivery (Post Danmark) 2-3 working days 49 DKK  (free on orders over 399 DKK)
Post Shop and Pack Box Pick-up (Post Danmark) 2-3 working days 29 DKK (free on orders over 399 DKK)
Click & Collect (Post Danmark) 2-3 working days 9 DKK (free on orders over 399 DKK)
Parcel Shop (GLS pakkeshop) 2-4 working days 29 DKK (free on orders over 399 DKK)
Express Delivery (DHL) 1-2 working days 149 DKK

Finland

Delivery Type Time Price
Standard Delivery (BRING/POSTI) 4-6 working days €6.95 (free on orders over €70) 
Click & Collect (BRING/POSTI) 4-6 working days €1 (free on orders over €70€)
Express Delivery (DHL) 1-2 working days €14.95

France 

Delivery Type Time Price
Home Delivery (La Poste/Colissimo) 5-6 working days €5.95 (free on orders over €60)
Parcel Shop Pick-up (Relais Colis) 5-6 working days €5.95 (free on orders over €60)
Express Delivery (DHL) 3-4 working days €14.95

Germany

Delivery Type Time Price
Home delivery (HERMES) 2-3 working days €3.95 (free on orders over €50)
Parcel Shop Pick-up (HERMES) 2-3 working days €3.95 (free on orders over €50)
Packstation (DHL)   2-3 working days €3.95 (free on orders over €50)
Home Delivery (DHL) 2-3 working days €3.95 (free on orders over €50)
Click & Collect (DHL) 2-3 working days €1.00 (free on orders over €50)
Express Delivery (HERMES) 1-2 working days €7.95 

Ireland

Delivery Type Time Price
Home Delivery (An Post) 6-7 working days €5.95 (free on orders over €60)
Express Delivery (DHL) 1-2 working days €14.95
 Click & Collect - Pick up in store 6-7 working days €1.00 (free on orders over €60)


Home Delivery (An Post)

  • If you choose home delivery, your parcel will be delivered directly to your door between 08.00 and 17.00 Monday to Friday. 
  • If you are out when your parcel arrives, the courier will put a card in your letterbox with all the necessary information on how to collect your parcel from your postal outlet. Your parcel will be available at the postal outlet for 14 working days, after which it is automatically returned to us.

Express Delivery (DHL)

  • If you choose to order with DHL Express delivery, your parcel will be delivered directly to your door within 1 to 2 working days between 08.00 and 18.00.
  • Orders placed on Friday, Saturday and Sunday are often delivered on the following Tuesday. 
  • Before the delivery DHL will notify you by SMS or email that your parcel is on its way. They will also send you an SMS or email after the delivery has taken place.
  • If you are out when your parcel arrives, the courier will put a card in your letterbox with all the necessary information on how to get your parcel delivered. If a delivery has not been arranged after 30 days, the parcel will be automatically returned to us. We will arrange for a refund and send you an email to confirm that the refund has been processed.

Click & Collect - Pick up in store 

  • If you choose Click & Collect delivery, your parcel will be delivered to one of our participating stores.
  • You can select your preferred store from a list in the cart. Remember to use your right mobile phone number and e-mail address.
  • As soon as your parcel is ready for pick-up, the shop will send you a text message and an e-mail. When picking up the parcel, you have to show the 4-digit code you received by SMS and e-mail together with the person's name who placed the order.
  • If you do not pick up your parcel within 14 calendar days, it will be returned to us by the store and we will automatically refund you the full purchase price. We will send you an e-mail when we receive your parcel and another e-mail when the credit / refund has been issued.

Italy

Delivery Type Time Price
Home Deliver (Poste Italiane) 6-7 working days €4.95 (free on orders over €60)
Express Delivery (DHL) 1-2 working days €14.95

Netherlands

Delivery Type Time Price
Home Delivery (DHL) 2-3 working days €4.95 (free on orders over €60)
Parcel Shop Delivery (DHL) 2-3 working days €4.95 (free on orders over €60)
Click & Collect (DHL) 2-3 working days €2.00 (free on orders over €60)
Express Delivery (DHL) 1-2 working days €14.95

Norway

Delivery Type Time Price
Standard Delivery (Bring) 4-6 working days 79,00 NOK
Klikk & Hent (Bring) 4-6 working days 29,00 NOK

Spain

Delivery Type Time Price
Home Delivery (Correos) 7-8 working days €5.95 (free on orders over €70)
Parcel shop pick-up (Correos) 7-8 working days €5.95 (free on orders over €70)
Express Delivery (DHL) 1-2 working days €14.95

Sweden

Delivery Type Time Price
Pick up Delivery (Bring/DHL) 3-5 working days 49,00 SEK (free on orders over 499 SEK)
Click & Collect (Bring) 3-5 working days 9,00 SEK (free on orders over 499 SEK)
Express Delivery (DHL) 1-2 working days 149,00 SEK

Switzerland

Delivery Type Time Price
Home Delivery (Swiss Post) 3-5 working days CHF 6.95 (free on orders over CHF 90) 
Click & Collect (Swiss Post) 3-5 working days CHF 1,00 (on a minimum order amount of CHF 50 and free on orders over CHF 90)

UK

Delivery Type Time Price
Home Delivery (HERMES) 3-5 working days £3.95 (free on orders over £60)
Parcel shop pick-up (CollectPlus) 4-5 working days £6.95 (£1.95 on orders over £60)
Express Delivery (DHL) 1-2 working days £14.95


Home Delivery (HERMES)

  • Hermes will deliver your parcel directly to your door.
  • If you’re not at home and there’s no possibility of leaving the parcel with a neighbour, Hermes will make a 2nd and 3rd attempt. If this happens, a notification card will be left in your letter box at the 1st delivery attempt.

Parcel Shop Pick-Up (CollectPlus)

  • You can collect your parcel from Monday to Sunday at the CollectPlus store you’ve chosen at checkout. Their hours may vary, but they’re usually open between 08:00 and 21:00. 
  • When your parcel arrives at your chosen CollectPlus location, you’ll be notified by SMS and email. The SMS/email will contain a unique 7-digit collection code. Be sure to bring this code along with your ID card, passport, or driving licence when you collect your parcel. After 10 days, the parcel will be automatically returned to us.  We’ll arrange for a refund and send you an email to confirm that the refund has been processed.

Express Delivery (DHL)

  • DHL will deliver your parcel directly to your door within 1-2 working days between 08:00 and 18:00.
  • Orders placed on Friday, Saturday and Sunday are often delivered on the following Tuesday.
  • Before delivery, DHL will notify you by SMS or email that your parcel is on its way. They’ll also send you an SMS or email after the delivery has taken place.
  • If you’re out when your parcel arrives, the courier will put a card in your letterbox with all the necessary information on how to get your parcel delivered. If a delivery hasn’t been arranged after 30 days, the parcel will be automatically returned to us. We’ll arrange for a refund and send you an email to confirm that the refund has been processed.

Tracking:

As soon as your parcel has left our warehouse, you’ll receive an email with a tracking number, so you can follow the parcel until you get it. It may take 36-48 hours before the tracking information is available.

Do you deliver to P.O. Box addresses?

For security reasons and to protect our customers’ credit details, we don’t ship to P.O. boxes.

Will I have to pay any customs or import charges?

No. Other than delivery costs, there are no extra fees. All customs and import charges are included in the prices you see in our online shop and in your order confirmation.