How can we help you?

When can I expect my refund?

We will issue the refund within 14 days from the day you returned the parcel.

Once we receive your return you’ll get an email confirming it has got back to us. After that, we’ll check the return and issue a full refund.

We issue the refund to the payment method that you chose when you made your order.

If you have paid with credit card or PayPal, it can take 2-30 days for the money to appear in your account and the time it takes usually depends on your bank.