How can we help you?

I have a question. How can I get in touch?

IMPORTANT: please note that we don’t process all your returned items at the same time. This means that one or more items can be missing from your returned items confirmation, about which you will then receive another email approximately 3 working days later. We apologize for the inconvenience and are currently fixing this process so we process all your returned items at the same time.

If you'd like to see contact information for your area, select your country from the drop down below.

 

Austria

ASK US! WE WANT TO HELP YOU!

E-MAIL:

Please click here to send us a message and we will reply to you as soon as possible.

TELEPHONE:

Should you have a question about your order, please have your order number ready when calling us.

(+43) 0720/568139 

OPENING HOURS

Monday thru Thursday: 09.00 - 18.00 

Friday: 09.00 - 15.00

Our customer service will be closed on the following days:

  • 1 January                   
  • 14 April                     
  • 17 April                        
  • 25 May                        
  • 5 June                         
  • 25 December                
  • 26 December    
For questions that do not concern our online shop: (+43) 01/4407434           

Belgium

Customer Service

If you have a question about our online shop:
+32 (0)3 808 4710 
customerservice@bestseller.com

Should you have a question about your order, please have your order number ready when calling us.

OPENING HOURS

Monday thru Thursday: 09.00 - 17.30 

Friday: 09.00 - 14.30

Our customer service will be closed on the following days:

  • 1 January                     
  • 17 April                        
  • 25 May                         
  • 5 June                          
  • 25 December               
  • 26 December               
For questions that do not concern our online shop:
+ 32 (0)3 237 5000
contact@bestseller.com

Denmark

Customer Service

If you have a question about our online shop:
+45 99 42 19 60 
customerservice@bestseller.com

Should you have a question about your order, please have your order number ready when calling us.

OPENING HOURS

Monday thru Thursday: 09.00 - 17.30 

Friday: 09.00 - 14.30

Our customer service will be closed on the following days:

  • 1 January                    
  • 13 April                     
  • 14 April                
  • 17 April     
  • 12 May  
  • 25 May 
  • 5 June
  • 25 December
  • 26 December  
For questions that do not concern our online shop:
+45 99 42 32 00 
contact@bestseller.com

Finland

Customer Service

If you have a question about our online shop:
+358 (0) 2 074 74690 
customerservice@bestseller.com

Should you have a question about your order, please have your order number ready when calling us.

OPENING HOURS

Monday thru Thursday: 10.00 - 18.00 

Friday: 10.00 - 15.30

Our customer service will be closed on the following days:

  • 1 January    
  • 14 April   
  • 17 April  
  • 25 May
  • 5 June
  • 25 December
  • 26 December  
For questions that do not concern our online shop:
+358 (0) 2 074 74600 
contact@bestseller.com

France

Customer Service

If you have a question about our online shop:
+33 (0) 1 53 25 45 92 
customerservice@bestseller.com

Should you have a question about your order, please have your order number ready when calling us.

OPENING HOURS

Monday thru Thursday: 09.00 - 17.00 

Friday: 09.00 - 14.30

Our customer service will be closed on the following days:

  • 1 January  
  • 17 April  
  • 25 May
  • 5 June
  • 25 December 
  • 26 December
For questions that do not concern our online shop:
+33 (0) 1 53 25 13 70
contact@bestseller.com

Germany

Customer Service

If you have a question about our online shop:
+49 (0) 40 53031361 
customerservice@bestseller.com

Should you have a question about your order, please have your order number ready when calling us.

OPENING HOURS

Monday thru Thursday: 09.00 - 18.00 

Friday: 09.00 - 15.00

Our customer service will be closed on the following days:

  • 1 January    
  • 14 April  
  • 17 April
  • 25 May    
  • 5 June   
  • 25 December  
  • 26 December  
For questions that do not concern our online shop:
+49 (0) 40 53030
contact@bestseller.com

Ireland

Customer Service

If you have a question about our online shop:
+44 (0) 1618 366 825 
customerservice@bestseller.com

Should you have a question about your order, please have your order number ready when calling us.

OPENING HOURS

Monday thru Thursday: 08.00 - 16.00 

Friday: 08.00 - 13.30

Our customer service will be closed on the following days:

  • 1 January 
  • 17 April  
  • 25 May   
  • 5 June 
  • 25 December  
  • 26 December   
For questions that do not concern our online shop:
+353 (0) 142 64108 
contact@bestseller.com

Italy

Customer Service

If you have a question about our online shop:
+39 051 0421020 
customerservice@bestseller.com

 

OPENING HOURS

Monday thru Tuesday: 10.00 - 17.00 

Wednesday thru Thursday: 10.00 - 13.00

Friday: 09.00 - 15.00

Our customer service will be closed on the following days:

  • 1 January   
  • 17 April  
  • 25 May
  • 5 June      
  • 25 December 
  • 26 December
For questions that do not concern our online shop:
+39 051 6955700 
contact@bestseller.com

Netherlands

Customer Service

If you have a question about our online shop:
+31 (0) 20 4564570 
customerservice@bestseller.com

Should you have a question about your order, please have your order number ready when calling us.

OPENING HOURS

Monday thru Thursday: 09.00 - 17.30

Friday: 09.00 - 14.30

Our customer service will be closed on the following days:

  • 1 January 
  • 17 April 
  • 25 May
  • 5 June 
  • 25 December 
  • 26 December  
For questions that do not concern our online shop:
+31 (0) 33 4602020
info.nl@bestseller.com

Norway

Customer Service

If you have a question about our online shop:
+47 23 96 06 35 
customerservice@bestseller.com

Should you have a question about your order, please have your order number ready when calling us.

OPENING HOURS

Monday thru Thursday: 09.00 - 17.30

Friday: 09.00 - 14.30

Our customer service will be closed on the following days:

  • 1 January 
  • 14 April    
  • 17 April 
  • 25 May   
  • 5 June 
  • 25 December  
  • 26 December  
For questions that do not concern our online shop:
+47 23 25 19 00 
contact@bestseller.com

Spain

Customer Service

If you have a question about our online shop:

+34 952 055 190

customerservice@bestseller.com

Should you have a question about your order, please have your order number ready when calling us.

OPENING HOURS

Monday: 09.00 - 17.00

Tuesday: 09.00 - 15.00

Wednesday: 09.30 - 17.30

Thursday: 09.00 - 15.00

Friday: 09.00 - 14.30

Our customer service will be closed on the following days:

  • 1 January 
  • 17 April 
  • 25 May 
  • 5 June 
  • 25 December
  • 26 December

For questions that do not concern our online shop:

+34 952 055 000

contact@bestseller.com

Sweden

Customer Service

If you have a question about our online shop:
+46 (0) 8 585 550 65 
customerservice@bestseller.com

Should you have a question about your order, please have your order number ready when calling us.

OPENING HOURS

Monday thru Thursday: 09.00 - 17.30

Friday: 09.00 - 14.30

Our customer service will be closed on the following days:

  • 1 January  
  • 14 April 
  • 17 April 
  • 25 May  
  • 5 June
  • 25 December  
  • 26 December
For questions that do not concern our online shop:
+46 (0) 8 585 55000 
contact@bestseller.com

Switzerland

Customer Service

If you have a question about our online shop:
+41 (0) 4480 922 48
customerservice@bestseller.com

Should you have a question about your order, please have your order number ready when calling us.

OPENING HOURS

Monday thru Thursday: 09.00 - 18.00 

Friday: 09.00 - 15.00

Our customer service will be closed on the following days:

  • 1 January 
  • 14 April  
  • 17 April  
  • 25 May  
  • 5 June  
  • 25 December 
  • 26 December  
For questions that do not concern our online shop:
+41 (0) 4480 922 22  
contact@bestseller.com

 

United Kingdom

Customer Service

If you have a question about our online shop:
+44 (0) 1618 366 825
customerservice@bestseller.com

Should you have a question about your order, please have your order number ready when calling us.

OPENING HOURS

Monday thru Thursday: 08.00 - 16.00 

Friday: 08.00 - 13.30

Our customer service will be closed on the following days:

  • 1 January  
  • 14 April  
  • 17 April 
  • 25 May 
  • 5 June  
  • 25 December 
  • 26 December  
For questions that do not concern our online shop:
+ 44 (0) 2076 502 000 
contact@bestseller.com