How can we help you?

When will the amount be charged?

Credit Card:

You will be charged as soon as your parcel leaves our warehouse. If we are not able to send your parcel, no payment will be made. The amount might be reserved for us on your account by the credit card issuer, meaning you cannot use the funds for a short period of time (max. 8 days).

PayPal:

You will be charged once the incoming payment is registered with us. Usually a payment is confirmed by PayPal within a few minutes. If we are not able to send your parcel, we will of course make sure to refund the money to your PayPal account.