Can I exchange an item?
- Unfortunately, we don’t offer online exchanges, but you always have the option of placing a new order to get the right item.
- It’s easy to return any item you don’t want to keep. Click on 'How do I return an order' if you want to read more about the process.
- Please note: purchases made between 1 November and 31 December can be returned online up until 31 January 2018.
- As soon as we’ve received the item, we‘ll be sure to refund you the amount in question. According to legal requirements, you must return an item within 14 days of receipt, but as an added-value service, we offer you 30 days.