How can we help you?

Have you received my return?

Once we’ve received your returned parcel, we’ll send you an confirmation email. As soon as we’ve processed your return, we’ll issue a refund. We’ll make sure to process your return within 14 days.

Please note that if you used the prepaid return label, we’ll deduct the return shipping cost from the refund amount.

Ireland: return fee € 5.95

United Kingdom:  return fee £ 4.95

Can’t find your country here? Check out our country-specific FAQ site because you’re currently in the UK / Ireland Help Section.