How can we help you?

Have you received my return?

It can usually take up to 14 days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our warehouse, processed and refunded.

  • 1st confirmation e-mail: Once we’ve received your returned parcel in our warehouse.
  • 2nd confirmation e-mail: We’ll confirm your refund has been processed.

Please note: if you used the prepaid return label, we’ll deduct the return shipping cost from the refund amount:
Ireland: return fee € 5.95
United Kingdom: return fee £ 4.95

Can’t find your country here? Check out our country-specific FAQ site because you’re currently in the UK / Ireland Help Section.