Have you received my return?
Once we’ve received your returned parcel, we’ll send you an confirmation email. As soon as we’ve processed your return, we’ll issue a refund. We’ll make sure to process your return within 14 days.
Please note that if you used the prepaid return label, we’ll deduct the return shipping cost from the refund amount.
Ireland: return fee € 5.95
United Kingdom: return fee £ 4.95
Can’t find your country here? Check out our country-specific FAQ site because you’re currently in the UK / Ireland Help Section.