How can we help you?

What do I do if I have been refunded the wrong amount?

  • If you think you’ve been refunded the wrong amount, please contact our Customer Service and state your order number and the required refund amount.
  • Return registration can take several days. If you still haven’t received an automatic notification about the registration of the missing items within 3-4 days, please contact our Customer Service.

For UK and Ireland, please note that when you use our prepaid return label, we’ll deduct the return shipping costs from your refund.

We kindly remind you that we only refund the shipping costs in case of an accepted claim.