How can we help you?

What do I do if I have been refunded the wrong amount?

  • If you think you’ve been refunded the wrong amount, please contact our Customer Service and state your order number and the required refund amount.
  • Return registration can take up to 14 working days. 

For Spain and Italy, please note that when you use our prepaid return label, we’ll deduct the return shipping costs from your refund.

We kindly remind you that we only refund the shipping costs in case of an accepted claim.