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Gift card

GIFT CARD

HOW DO I PURCHASE A GIFT CARD IN THE ONLINE SHOP?

  • You find gift cards in the menu located in the top left corner of the webshop. When you have chosen the desired amount, place it in your shopping cart and proceed to payment.
  • After the payment has been completed you will receive an email containing a PDF file with your gift card.
  • You will receive the email with your gift card within 24 hours after your order on work days and on Mondays after an order placed in the weekends.
  • Please be aware that it is not possible to purchase a gift card via PayPal, Klarna invoice – or account payments.

HOW DO I USE A GIFT CARD ON AN ONLINE SHOP PURCHASE?

  • To use a gift card as payment method, simply type in the 19 cifer long card number and the control code in the gift card section in the shopping cart.
  • For gift cards bought on BESTSELLER’s online shop, you will find the card number and control code in the bottom of the PDF file.
  • For gift cards bought in a physical BESTSELLER store, you will find the card number and the control code on the back side of the card.

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Be aware that BIANCO gift cards unfortanutely only can be used in a BIANCO store.

HOW MANY GIFT CARDS CAN I ADD TO MY PURCHASE?
It is possible to add up to 5 gift cards per purchase you make. The highest amount you can use for a purchase is 200 €. Except for in Belgium and Netherlands, here the highest amount you can use for a purchase is 50 €.

CAN I COMBINE A GIFT CARD PAYMENT WITH OTHER PAYMENT METHODS?
Yes, you can easily combine a gift card payment with a PayPal- or credit card payment in the same purchase. It is not possible to combine a gift card payment with a Klarna invoice- or account payment.

CAN I CHECK THE BALANCE OF MY GIFT CARD ONLINE?
Yes, you can check the balance of your gift card HERE.

IS IT POSSIBLE TO RETURN ITEMS BOUGHT WITH A GIFT CARD?
Yes, you will be refunded the same way you purchased the order. If you payed only using a gift card, you will re-issued a new gift card. Did you used gift card combined with another payment method, you will be refunded the amount you payed via cash first, and the rest via gift card.

WHERE CAN I USE MY GIFT CARD?

  • Gift cards purchased in physical stores (with exceptions of J.LINDEBERG stores), can be used in all BESTSELLER’s webshops.
  • Be aware that BIANCO gift cards unfortunately only can be used in BIANCO stores.
  • Gift cards purchased online can be used in all online shops or in the specific physical store, which sells the brand the gift card is bought for (with the exception of J.LINDEBERG stores). This means that a VERO MODA gift card can be used in a VERO MODA store, etc.
  • Be aware that gift cards from BESTSELLER.COM cannot be used in physical stores. It is only possible to use them online.

IS IT POSSIBLE TO ANNULL MY GIFT CARD, IF I LOSE IT?
No, it is unfortunately not possible to annull a lost gift card.

WHY CAN I NOT USE A VOUCHER CODE TO PURCHASE A GIFT CARD?
It is unfortunately not possible to apply any form of discount when purchasing a gift card.