When can I expect my refund?
- It can usually take up to 14 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our warehouse, processed and refunded. Due to COVID-19 it might take a few days longer for your parcel to be delivered back to our warehouse, processed and refunded.
- Once we receive your return, we’ll send you a confirmation email. After that, we’ll check the return and issue a full refund.
- The refund will be made using the same payment method you chose when you made your order.
- If you paid with a credit card or PayPal, it may take a few days for the money to appear in your account and the time it takes usually depends on your bank.
Note: The cost of return shipping is € 5.95. We'll automatically deduct the amount from your refund. Return shipping is free of charge for Jack & Jones orders.