How can we help you?

Have you received my return?

Please allow up to 14 working days for your parcel to be delivered from the UK back to our warehouse in Poland.

Due to Brexit customs processes and Covid-19, it may take a few days longer.

We will notify and refund you as soon as we receive and process your return in our warehouse in Poland.


It can take up to 14 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our warehouse, processed and refunded. 

  • 1st confirmation e-mail: Once we’ve received your returned parcel in our warehouse.
  • 2nd confirmation e-mail: We’ll confirm your refund has been processed.