How can we help you?

Have you received my return?

Please allow up to 14 working days for your parcel to be delivered from Zwolle back to our warehouse in Poland. Due to Covid-19, it may take a few days longer.

We will notify and refund you as soon as we receive and process your return in our warehouse in Poland.

The track & trace link you received when returning your parcel allows you to trace your return shipment to the local depot in NL (Zwolle). Your return will then be on its way to our warehouse in Poland where it will be processed as a return. This can take up to 14 working days.

  • 1st confirmation e-mail: Once we’ve received your returned parcel in our warehouse.
  • 2nd confirmation e-mail: We’ll confirm your refund has been processed.