Have you received my return?
It can usually take up to 14 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our warehouse, processed and refunded. Due to COVID-19 it might take a few days longer for your parcel to be delivered back to our warehouse, processed and refunded.
- 1st confirmation e-mail: Once we’ve received your returned parcel in our warehouse.
- 2nd confirmation e-mail: We’ll confirm your refund has been processed.
Note: The cost of return shipping is € 5.95. We'll automatically deduct the amount from your refund. Return shipping is free of charge for Jack & Jones orders.