How can we help you?

How do I return something?

You have 100 days from the day you receive your online purchase to return your items.

Simply follow these 4 steps in our return procedure:

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Make sure you have the Return Slip and the Prepaid Return Label provided in the parcel.

1. PREPARATION

  • Return your item using the bag / box it was delivered in. If you no longer have the original packaging, you can use any other bag or box of your choosing
  • Clearly mark the return reason code on your return slip
  • Place the items you want to return and your return slip in the parcel

If you want to return a non-fashion item, please review the specific return policy stated in the product description.

2. PACKING

  • Stick the prepaid return label on the parcel, and make sure that it covers the original shipping label
  • Seal your return parcel securely so that it doesn’t get damaged on its way back

3. RETURN

  • You can return your parcel through your local Colissimo post office. Orders delivered by DHL Express must also be returned via Colissimo.
  • Remember to ask for a receipt as proof that you have returned the parcel and keep it till we have processed your return

4. REFUND

  • It may take up to 14 business days for the item to get back to our warehouse
  • Once we’ve received your parcel in the warehouse, we will send you a return confirmation email
  • Once your return has been processed, we will issue a refund to the payment method that you chose when you made your order
  • Please note that it can take several days before the money is back in your bank account, depending on the terms and policies of your bank

How do I get a new return label?

If you no longer have the Return Slip and need a new return label, you can easily create a return label yourself for free by registering your return on the return portal. You can read more about this here.