Can I exchange an item?
- Unfortunately, we don’t offer online exchanges, but you always have the option of placing a new order to get the right item.
- It’s easy to return any item you don’t want to keep. Click on 'Need to return something?' if you want to read more about the process.
- As soon as we’ve received the item, we‘ll be sure to refund you the amount in question. According to legal requirements, you must return an item within 14 days of receipt, but as an added-value service, we offer you 100 days online.
Returns cost 1.99 CHF and will be deducted from your refund.