How can we help you?

What is the expected delivery time?

We’re shipping from mainland Europe to the UK with no hidden fees or taxes.

Delivery Type Standard Delivery Time Jack & Jones

 Home Delivery (Hermes)

5-8 working days 6-9 working days


Home Delivery

Hermes will deliver your parcel directly to your door.

If you’re not at home and there’s no possibility of leaving the parcel with a neighbor, Hermes will make a 2nd and 3rd attempt. If this happens, a notification card will be left in your letter box at the 1st delivery attempt.


As soon as your parcel has left our warehouse, you’ll receive an email with a tracking number, so you can follow the parcel until you get it. It may take 36-48 hours before the tracking information is available.

If the tracking link you've received does not work, you can also use the tracking links below to track your parcel.