How can we help you?

Where do you deliver to?

For all countries:

You can place an order from the country where you’re located at the time you buy your items. It is not possible to have orders delivered to another country (e.g. placing the order on the UK website and deliver it to Ireland). We send all parcels from our warehouse in Poland.

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We deliver within the German mainland.

Unfortunately, we are not able to deliver to regions with special customs regulations - this can affect islands with independent customs regulations.

CAN I PICK A SPECIFIC PARCEL SHOP?

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Yes, you can simply select the Hermes ParcelShop or Click & Collect store you want at the checkout.

The different shipping options will be shown to you in the first step in the ordering process:

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DO YOU DELIVER TO P.O. BOX ADDRESSES?

Unfortunately, not. For security reasons and to protect our customers’ credit details, we don’t ship to P.O. boxes.