How can we help you?

What delivery options do you offer?


Delivery Option Time & Price

Hermes Home Delivery


Hermes will deliver your parcel directly to your door.

5-7 working days

£3.95 (free on orders over £60)

Click & Collect

Pick up in store*

Your parcel will be delivered to one of our participating stores.

Option currently unavailable.

Home Delivery (HERMES)

Hermes Tracking number
Unfortunately, the Hermes tracking portal is experiencing technical difficulties and unable to provide any tracking information for many orders. Please contact our customer service team for further information on the status of your shipment if this applies to your order.

  • If you’re not at home and there’s no possibility of leaving the parcel with a neighbour, Hermes will make a 2nd and 3rd attempt. If this happens, a notification card will be left in your letter box at the 1st delivery attempt.

Click & Collect - Pick up in store

*Due to COVID-19 virus restrictions, we had to disable the Click & Collect delivery option.

  • You can select your preferred store from a list in the cart. Remember to use your right mobile phone number and e-mail address.
  • As soon as your parcel is ready for pick-up, the shop will send you a text message and an e-mail. When picking up the parcel, you have to show the 4-digit code you received by SMS and e-mail together with the person's name who placed the order.
  • If you do not pick up your parcel within 14 calendar days, it will be returned to us by the store and we will automatically refund you the full purchase price. We will send you an e-mail when we receive your parcel and another e-mail when the credit / refund has been issued.


As soon as your parcel has left our warehouse, you’ll receive an e-mail with a tracking number, so you can follow the parcel until you get it. It may up to 2 working days before the tracking information is available. The tracking can only start once the package has arrived at the sorting facility in your country.