How can we help you?

What delivery options do you offer?

There is currently a slight delay in the processing and delivery for some orders. It may take slightly longer for you to receive the order dispatch email and your parcel. Once your order leaves the warehouse, you will receive an email with your tracking link.

Delivery Type Standard Delivery Time on Jack & Jones Price
Hermes.png Home Delivery (HERMES) 2-3 working days 3-4 working days €3.95 (free on orders over €50)
Hermes.png Parcel Shop Pick-up (HERMES) 2-3 working days 3-4 working days €3.95 (free on orders over €50)



leaf-24x24_1_.pngClimate Compensated Delivery

Some carbon emissions are unavoidable, but they can be compensated. DHL GoGreen supports climate compensation throw worldwide projects that meet the highest standards (Gold Standard). Delivery with GoGreen contributes to improving cookstoves and water filtration in Guatemala, building windmills in India, and many more.


Click here to read more

leaf-24x24_1_.pngHome Delivery (DHL) 2-3 working days 3-4 working days €3.95 (free on orders over €50)
DHL_Express.png Delivery next working day - Order Before 17:00 1-2 working days - €7.95



As soon as your parcel has left our warehouse, you’ll receive an e-mail with a tracking number, so you can follow the parcel until you get it. It may up to 2 working days before the tracking information is available. The tracking can only start once the package has arrived at the sorting facility in your country.