How can we help you?

Why did I get a payment reminder when I have already paid my Klarna invoice?

We are happy to help you out in this situation! 

Please compare the amount you’ve paid on what it says on the invoice. If you returned items from the order you should received an e-mail from us with am overview of the returned items. Please check if you have received this mail and if all the items you have sent back are listed in it.

Registration of returned items

If you have questions regarding your return please contact our customer service.


If you have questions regarding your payment or open invoice please contact Klarna's customer service at:

Tel: 0221 - 669 501 10 (German landline)