How can we help you?

How do I use my gift card?

How do I use a gift card when making an online purchase?

  • To use gift card as a payment method, simply type in the 19-digit gift card number and control code in the gift card section of the shopping cart.
  • For gift cards purchased on BESTSELLER's online shop, you can find the card number and control code at the bottom of the PDF file.
  • For physical gift cards purchased in a BESTSELLER store, you can find the card number and the control code on the back side of the gift card.

Gift_card_input_option_on_checkout.jpg

Please note that BIANCO gift cards can unfortunately only be used in a BIANCO store.

How many gift cards can I add to my purchase?

  • It is possible to add up to 5 gift cards per purchase you make. The maximum amount allowed for a purchase is £130. 

Can I combine a gift card payment with other payment methods?

  • Yes, you can easily combine a gift card payment with a PayPal or credit card payment in the same purchase.
  • It is however not possible to combine a gift card payment with a Klarna invoice or Klarna account payment. 

Can I check the balance of my gift card online?

Is it possible to return items purchased with a gift card?

  • Yes, you will be refunded in the same way you paid for the order.
  • If you paid the full amount of your order with a gift card, we will issue you a new gift card for the same amount.
  • If you paid for your order by combining a gift card with another payment method, we will first refund the amount paid by that payment method. Any residual amount will be refunded in the form of a new gift card.
  • Note, the control code does not change when you receive a new gift card.

Where can I use my gift card?

Can I use a store-bought physical gift card in the online shop?

  • Yes, we accept online payment by gift cards purchased in physical stores. 

Is it possible to cancel my gift card if I lose it?

  • No, it is unfortunately not possible to cancel a lost gift card.

Why can't I use a discount code to buy a gift card?

  • Unfortunately, it is not possible to apply any form of discount when purchasing a gift card.