How to use the return portal?
What is the return portal?
By registering your return online, you can track your return through the return portal.
You'll also receive updates on your parcel’s journey back to our warehouse and be informed when your return arrives at our warehouse for processing.
You can easily create a return label for yourself if you need a new one to return your items.
Returns cost 1.99 EUR and will be deducted from your refund.
For all online orders: you have 100 days from the date you receive your order to return any items.
Please note that you can only register returns through the return portal for orders purchased online.
How can I register my return on the return portal?
There are just a few quick and easy steps to register your return online.
Step 1: Choose the brand site you purchased your order from in the drop-down list below, and click on the brand logo to go to the return portal
Select the brand site you ordered from:
| If you placed your order on jackjones.com, click on the brand logo to go to the return portal |  |
| If you placed your order on veromoda.com, click on the brand logo to go to the return portal |  |
| If you placed your order on only.com, click on the brand logo to go to the return portal |  |
| If you placed your order on selected.com, click on the brand logo to go to the return portal |  |
| If you placed your order on vila.com, click on the brand logo to go to the return portal |  |
| If you placed your order on nameit.com, click on the brand logo to go to the return portal |  |
| If you placed your order on pieces.com, click on the brand logo to go to the return portal |  |
| If you placed your order on mamalicious.com, click on the brand logo to go to the return portal |  |
| If you placed your order on onlyandsons.com, click on the brand logo to go to the return portal |  |
| If you placed your order on y-a-s.com, click on the brand logo to go to the return portal |  |
| If you placed your order on bianco.com, click on the brand logo to go to the return portal |  |
| If you placed your order on jlindeberg.com, click on the brand logo to go to the return portal |  |
| If you placed your order on noisymay.com, click on the brand logo to go to the return portal |  |
| If you placed your order on objectci.com, click on the brand logo to go to the return portal |  |
Step 2: Click on “Get started”, and input your Order Number, and any one of the following: Postcode, Email address, or Phone number
Step 3: Select the items you want to return and the reason for returning them
Step 4: Make sure all your personal information is correct
Step 5: Select ‘DHL Connect Return (IT)’, and pick your nearest post office to return your parcel
Step 6: Download your return label, print, and stick it on your parcel.
Step 7: Drop your parcel off at your nearest post office, and remember to get a receipt as proof of having returned your parcel.
*Please note that we do not offer a return pick-up service. All return parcels must be handed in at your local DHL post office.
You can track the progress of your parcel through the return portal by clicking on “Track my return” and inputting your order number.
Please note that “Received at local hub” means that your parcel is still in your country, ready for transit to our warehouse.
You’ll receive an automated email once your parcel has been scanned in the warehouse as a return.
Our customer service will gladly help you if you face any difficulties while registering your return through the return portal.