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The quickest way to get your question answered is to have a look at our FAQs. Use the search bar above to find information on everything from delivery and returns to our COVID-19 measures.

For returns:
It can usually take up to 14 days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our warehouse. Due to COVID-19 it might take a few days longer for your parcel to be delivered back to our warehouse, processed and refunded.

You receive an e-mail once we’ve received your returned parcel in our warehouse.

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