Delivery

• What delivery options do you offer?
  If you'd like to see contact information for your area, select your country from the drop down be...
• What is the expected delivery time?
  To see the standard delivery time, select your country from the drop-down menu below.  Select yo...
• What countries do you deliver to?
  For all countries: You can place an order from the country where you’re located at the time you b...
• Can I pick a specific parcel shop?
  Ireland Unfortunately, we’re unable to offer parcel shop delivery in Ireland. UK Yes. When you c...
• Which stores will I be able to Click & Collect from?
  Ireland: You can select your preferred store from a list in the map. UK: Unfortunately, we don’t...
• Do you deliver to P.O. Box addresses?
  Unfortunately, no. For security reasons and to protect our customers’ credit details, we don’t sh...
• Why can't I track my parcel?
    We send all our parcels from our warehouse in Germany in one shipment for environmental reasons...
• What do I do if a part of my order is missing?
  If an item is missing from your parcel, even though it’s listed on your delivery note, please con...
• What do I do if my parcel arrives damaged?
  It’s always a good idea to check that the parcel hasn’t been damaged before accepting your delive...
• What do I do if one of my items is damaged?
  Select your country from the drop-down menu below. Can’t find your country here? Please go to the...
• Will I have to pay any customs or import charges?
  No. Other than delivery costs, there are no extra fees. All customs and import charges are includ...
• Does BESTSELLER online shop assist in VAT refunds?
  No, BESTSELLER Handels B.V. does not assist in VAT refund for the purchase of products from our o...