Delivery

• What delivery options do you offer?
  We have a number of delivery options available. To see what your options are, select a country fr...
• Where can I get my parcel delivered to?
  For all countries: You can only place an order within the country you are situated in at the time...
• Can I pick a specific parcel shop?
  Ireland Unfortunately, we are not able to offer parcel shop delivery in Ireland. UKYes. When you ...
• Which stores will I be able to Click & Collect from?
  Ireland: You can select your preferred store from a list in the cart.    
• Do you deliver to PO Box addresses?
  For security reasons and to protect our customers credit details, we don’t ship to PO boxes.
• I can’t seem to track my parcel. Why?
  We send all our parcels from our warehouse in Germany in one shipment. If you can’t track your pa...
• What should I do if part of my order is missing?
  If an item is missing from your parcel even though it is listed on your delivery note, please con...
• What should I do if my parcel arrives damaged?
  It’s always best to check the parcel hasn’t been damaged before accepting your delivery. If it ha...
• Will I have to pay any customs or import charges?
  No. Other than delivery costs, there are no extra fees or nasty surprises. All customs and import...
• Does BESTSELLER online shop assist in VAT refunds?
  No, BESTSELLER Handels B.V. does not assist in VAT refund for the purchase of products from our o...