What delivery options do you offer?
We have a number of delivery options available. To see what your options are, select a country fr...
Where can I get my parcel delivered to?
For all countries: You can only place an order within the country you are situated in at the time...
Can I pick a specific parcel shop?
Ireland Unfortunately, we are not able to offer parcel shop delivery in Ireland. UKYes. When you ...
Which stores will I be able to Click & Collect from?
Ireland: You can select your preferred store from a list in the cart.
Do you deliver to PO Box addresses?
For security reasons and to protect our customers credit details, we don’t ship to PO boxes.
I can’t seem to track my parcel. Why?
We send all our parcels from our warehouse in Germany in one shipment. If you can’t track your pa...
What should I do if part of my order is missing?
If an item is missing from your parcel even though it is listed on your delivery note, please con...
What should I do if my parcel arrives damaged?
It’s always best to check the parcel hasn’t been damaged before accepting your delivery. If it ha...
Will I have to pay any customs or import charges?
No. Other than delivery costs, there are no extra fees or nasty surprises. All customs and import...
Does BESTSELLER online shop assist in VAT refunds?
No, BESTSELLER Handels B.V. does not assist in VAT refund for the purchase of products from our o...