What delivery options do you offer?
If you'd like to see contact information for your area, select your country from the drop down be...
What is the expected delivery time?
To see the standard delivery time, select your country from the drop-down menu below.
What countries do you deliver to?
For all countries:
You can place an order from the country where you’re located at the time you b...
Can I pick a specific parcel shop?
Unfortunately, we’re unable to offer parcel shop delivery in Ireland.
Yes. When you ...
Which stores will I be able to Click & Collect from?
You can select your preferred store from a list in the map.
Can’t find your country here? Plea...
Do you deliver to P.O. Box addresses?
Unfortunately, not. For security reasons and to protect our customers’ credit details, we don’t s...
Why can't I track my parcel?
Hermes Tracking numberUnfortunately, the Hermes tracking portal is experiencing technical difficu...
What do I do if a part of my order is missing?
If an item is missing from your parcel, even though it’s listed on your delivery note, please con...
What do I do if my parcel arrives damaged?
It’s always a good idea to check that the parcel hasn’t been damaged before accepting your delive...
What do I do if one of my items is damaged?
Select your country from the drop-down menu below. Can’t find your country here? Please go to the...
Will I have to pay any customs or import charges?
No. Other than delivery costs, there are no extra fees. All customs and import charges are includ...
Does BESTSELLER online shop assist in VAT refunds?
No, BESTSELLER Handels B.V. does not assist in VAT refund for the purchase of products from our o...