Delivery
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What delivery options do you offer?
If you'd like to see contact information for your area, select your country from the drop down be...
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What is the expected delivery time?
To see the standard delivery time, select your country from the drop-down menu below.
Due to COV...
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What countries do you deliver to?
For all countries:
You can place an order from the country where you’re located at the time you b...
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Can I pick a specific parcel shop?
Ireland
Unfortunately, we’re unable to offer parcel shop delivery in Ireland.
UK
Yes. When you ...
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Do you deliver to P.O. Box addresses?
Unfortunately, not. For security reasons and to protect our customers’ credit details, we don’t s...
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Why can't I track my parcel?
Hermes Tracking numberUnfortunately, the Hermes tracking portal is experiencing technical difficu...
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What do I do if a part of my order is missing?
If an item is missing from your parcel, even though it’s listed on your delivery note, please con...
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What do I do if my parcel arrives damaged?
It’s always a good idea to check that the parcel hasn’t been damaged before accepting your delive...
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What do I do if one of my items is damaged?
Select your country from the drop-down menu below. Can't find your country? Check out our country...
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Will I have to pay any customs or import charges?
No. Other than delivery costs, there are no extra fees. All customs and import charges are includ...
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Does BESTSELLER online shop assist in VAT refunds?
No, BESTSELLER Handels B.V. does not assist in VAT refund for the purchase of products from our o...