Returns
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Have you received my return?
Once we’ve received your returned parcel, we’ll send you an confirmation email. As soon as we’ve ... -
When can I expect my refund?
Once we receive your return, we’ll send you a confirmation email. After that, we’ll check the re... -
What should I do if one of my items is damaged?
Select your country from the drop-down menu below. Select your country Ireland United Kingdom ... -
How do I return an order?
Select your country from the drop-down menu below. Select your country Austria Belgium Denmark F... -
Right of withdrawal
Model Withdrawal Form Right of withdrawalYou have a right to withdraw from the contract entered i... -
What's your return policy?
You have 30 days as of the date you receive your order to return any items. Ireland: The cost of... -
How do I return something I ordered with Click & Collect?
Ireland: If you’d like to return one or more items that you previously picked up at a Click &... -
What's the cost of return shipping?
The cost of return shipping differs per country: Ireland The cost of return shipping is €5.95 - i... -
Can I exchange an item?
Unfortunately, we don’t offer online exchanges, but you always have the option of placing a new ... -
What should I do if a part of my order is incorrect or damaged?
Send the item back to us using the prepaid return label included in your parcel. Clearly mark co... -
What do I do if I have been refunded the wrong amount?
If you think you’ve been refunded the wrong amount, please contact our Customer Service and stat...