Returns
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Need to return something?
Select your country Austria Belgium Denmark Finland France Germany Ireland Italy Netherlands Nor... -
What is the return period for Christmas purchases?
You have 30 days to return your order, but during the holiday season, we're extending our return ... -
When can I expect my refund?
It can usually take up to 14 days (excluding weekends and bank holidays) from the date of your r... -
Have you received my return?
It can usually take up to 14 days (excluding weekends and bank holidays) from the date of your re... -
Right of withdrawal
Model Withdrawal Form Right of withdrawalYou have a right to withdraw from the contract entered i... -
Can I exchange or return items in a store?
Can’t find your country here? Please go on the country-specific FAQ site because you’re currently... -
What's your return policy?
Our fair use clause So we’ve made a change to our return policy by adding a fair use clause. What... -
How do I return something I ordered with Click & Collect?
If you’d like to return one or more items that you previously picked up at a Click & Collect stor... -
What's the cost of return shipping?
The return is free of charge if you use our return label make the return via the same carrier t... -
Can I exchange an item?
Unfortunately, we don’t offer online exchanges, but you always have the option of placing a new ... -
What should I do if one of my items is damaged?
Select your country from the drop-down menu below. Can't find your country? Check out our country... -
What should I do if a part of my order is incorrect or damaged?
Send the item back to us using the prepaid return label included in your parcel. Clearly mark co... -
What do I do if I have been refunded the wrong amount?
If you think you’ve been refunded the wrong amount, please contact our Customer Service and stat...