Returns
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How do I return an order?
Select your country from the drop-down menu below. Select your country Austria Belgium Denmark F... -
Right of withdrawal
Model Withdrawal Form Right of withdrawalYou have a right to withdraw from the contract entered i... -
What is your return policy?
If for some reason you want to return your item, we offer 30 days right of return after the date ... -
How do I return something I ordered with Click & Collect?
Ireland: If you would like to return one or more items that you previously picked up at a Click &... -
What is the cost of return shipping?
The cost of return shipping varies from one country to another. Ireland The cost of return shipp... -
When can I expect my refund?
We will issue the refund within 14 days from the day you returned the parcel. Once we receive you... -
Can I exchange an item?
No. Unfortunately we do not offer online exchanges, but you always have the option to place a new... -
One of my items is damaged. What should I do?
Select your country from the drop-down menu below. Select your country Ireland United Kingdom ... -
Part of my order is incorrect or damaged. What should I do?
Send the item back to us using the prepaid return label included in your parcel. As soon as we pr... -
What should I do if I have been refunded the wrong amount?
If you think you have been refunded the wrong amount, please contact our Customer Service and sta... -
Have you received my return?
Once we have received your returned parcel, we will send you an email to confirm safe receipt. As...