Orders

• Why haven’t I received an order confirmation?
  We are current facing problems sending the order confirmation to email addresses ending with web....
• Where's my order?
  After you place an order, we’ll send you a confirmation email with your order details and the es...
• How to place an order?
  You can easily place your order online. We don’t offer phone or email orders. Just click 'Add to...
• Can I change my order?
  Unfortunately, you can’t make any changes once you’ve completed the checkout process, since we s...
• Can I cancel my order?
  Unfortunately, we can’t cancel your order, since we send your order information from the online ...
• What do I do if a part of my order is missing?
  If an item is missing from your parcel, even though it’s listed on your delivery note, please con...
• What do I do if my order arrives damaged?
  It’s always a good idea to check that the parcel hasn’t been damaged before accepting your delive...
• What do I do if a part of my order is incorrect?
  All you need to do is return the item to us: Make sure you have the Return Note and Prepaid Retu...