Orders
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Where's my order?
After you place an order, we’ll send you a confirmation email with your order details and the es... -
How to place an order?
You can easily place your order online. We don’t offer phone or email orders. Just click 'Add to... -
Why haven’t I received an order confirmation?
Sometimes it takes up to 2 hours from the time you place your order until we send you an email c... -
Can I change my order?
Unfortunately, you can’t make any changes once you’ve completed the checkout process, since we s... -
Can I cancel my order?
Unfortunately, we can’t cancel your order, since we send your order information from the online ... -
What do I do if a part of my order is missing?
If an item is missing from your parcel, even though it’s listed on your delivery note, please con... -
What do I do if my order arrives damaged?
It’s always a good idea to check that the parcel hasn’t been damaged before accepting your delive... -
What do I do if a part of my order is incorrect?
All you need to do is return the item to us: Make sure you have the Return Note and Prepaid Retu...