Returns

• How do I return something?
  You have 100 days from the day you receive your online purchase to return your items. Simply foll...
• I need a new return label. How do I get one?
  You can easily create a return label yourself for free by registering your return through one of ...
• How to use the return portal?
  What is the return portal? By registering your return online, you can track your return through t...
• What's the cost of return shipping?
  The return is free of charge if you use our return label make the return via the same carrier t...
• Have you received my return?
  It can usually take up to 14 days (excluding weekends and bank holidays) from the date of your re...
• When can I expect my refund?
  It can usually take up to 14 days (excluding weekends and bank holidays) from the date of your r...
• What do I do if I have been refunded the wrong amount?
  If you think you’ve been refunded the wrong amount, please contact our Customer Service and stat...
• Can I exchange an item?
  Unfortunately, we don’t offer online exchanges, but you always have the option of placing a new ...
• Return Policy
  Our fair use clause So we’ve made a change to our return policy by adding a fair use clause. What...
• Right of withdrawal
  Model Withdrawal Form Right of withdrawalYou have a right to withdraw from the contract entered i...
• Will you assist with VAT refunds?
  No, BESTSELLER Handels B.V. does not assist in VAT refund for the purchase of products from our o...
• Can I exchange or return items in a store?
  ONLINE RETURN IN STORE  Due to COVID-19 virus restrictions Online Return In Store is temporarily ...
• I bought something with a gift card but now I want to return it. How does the refund work?
  You will be refunded in the same way you paid for the order. If you paid the full amount of your ...
• Will I receive a new Klarna invoice if I return items from my order?
  Yes, you'll automatically receive a new invoice after your return has been processed correctly an...