Returns

• How do I return something?
  If your return tracking status shows that your parcel has been "Delivered", please note that your...
• When can I expect my refund?
  Due to the high volumes of orders, it can take a bit longer for your return parcel to reach our w...
• I need a new return label. How do I get one?
  You can easily create a return label yourself for free by registering your return through one of ...
• How to use the return portal?
  What is the return portal? By registering your return online, you can track your return through t...
• What's the cost of return shipping?
  The return is free of charge if you use our return label make the return via the same carrier t...
• Have you received my return?
  Due to the high volumes of orders, it can take a bit longer for your return parcel to reach our w...
• What do I do if I have been refunded the wrong amount?
  If you think you’ve been refunded the wrong amount, please contact our Customer Service and stat...
• Can I exchange an item?
  Unfortunately, we don’t offer online exchanges, but you always have the option of placing a new ...
• Return Policy
  Our fair use clause So we’ve made a change to our return policy by adding a fair use clause. What...
• Right of withdrawal
  Model Withdrawal Form Right of withdrawalYou have a right to withdraw from the contract entered i...
• Will you assist with VAT refunds?
  No, BESTSELLER Handels B.V. does not assist in VAT refund for the purchase of products from our o...
• I bought something with a gift card but now I want to return it. How does the refund work?
  You will be refunded in the same way you paid for the order. If you paid the full amount of your ...
• Will I receive a new Klarna invoice if I return items from my order?
  Yes, you'll automatically receive a new invoice after your return has been processed correctly an...