Returns
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How do I return something?
It is neither possible to exchange nor return the item in the store. Returns cost 1.99 EUR ... -
I need a new return label. How do I get one?
You can easily create a return label yourself for free by registering your return through one of ... -
How to use the return portal?
What is the return portal? By registering your return online, you can track your return through t... -
Have you received my return?
It can usually take up to 14 working days (excluding weekends and bank holidays) from the date of... -
When can I expect my refund?
It can usually take up to 14 working days (excluding weekends and bank holidays) from the date o... -
What do I do if I have been refunded the wrong amount?
If you think you’ve been refunded the wrong amount, please contact our Customer Service and stat... -
Can I exchange an item?
Unfortunately, we don’t offer online exchanges, but you always have the option of placing a new ... -
Return Policy
Our fair use clause So we’ve made a change to our return policy by adding a fair use clause. What... -
Right of withdrawal
Model Withdrawal Form Right of withdrawalYou have a right to withdraw from the contract entered i... -
Will you assist with VAT refunds?
No, BESTSELLER Handels B.V. does not assist in VAT refund for the purchase of products from our o... -
I bought something with a gift card but now I want to return it. How does the refund work?
You will be refunded in the same way you paid for the order. If you paid the full amount of your ... -
Will I receive a new Klarna invoice if I return items from my order?
Yes, you'll automatically receive a new invoice after your return has been processed correctly an...