Returns
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How do I return something?
If you have purchased an item through our online shop, you can use our easy to return process. ... -
What's the cost of return shipping?
The return is free of charge if you use our return label make the return via your local Posti p... -
Have you received my return?
It can usually take up to 14 days (excluding weekends and bank holidays) from the date of your re... -
When can I expect my refund?
It can usually take up to 14 days (excluding weekends and bank holidays) from the date of your r... -
What do I do if I have been refunded the wrong amount?
If you think you’ve been refunded the wrong amount, please contact our Customer Service and stat... -
Can I exchange an item?
Unfortunately, we don’t offer online exchanges, but you always have the option of placing a new ... -
Return Policy
Our fair use clause So we’ve made a change to our return policy by adding a fair use clause. What... -
Right of withdrawal
Model Withdrawal Form Right of withdrawalYou have a right to withdraw from the contract entered i... -
Will you assist with VAT refunds?
No, BESTSELLER Handels B.V. does not assist in VAT refund for the purchase of products from our o... -
Can I exchange or return items in a store?
ONLINE RETURN IN STORE Due to COVID-19 virus restrictions Online Return In Store is temporarily ... -
I bought something with a gift card but now I want to return it. How does the refund work?
You will be refunded in the same way you paid for the order. If you paid the full amount of your ... -
Will I receive a new Klarna invoice if I return items from my order?
Yes, you'll automatically receive a new invoice after your return has been processed correctly an...