Comment pouvons-nous vous aider ?

Quelles sont les options de livraison disponibles ?

Delivery type Time limit Price On jackjones.com :

Home delivery (Bpost) *

Bpost.png

2-4 working days

4,95 €

(free for orders over € 60)

3,95 €

(free for orders over 40 €)

Delivery to a relay point (Bpost)

Bpost.png

2-4 working days

4,95 €

(free for orders over € 60)

3,95 €

(free for orders over 40 €)

Delivery within 24 hours
Order before 5:00 p.m.

DHL_Express.png

1-2 working days 14,95 €

 

Home delivery (Bpost):

  • Bpost will deliver your package to the chosen address on working days between 9:00 a.m. and 4:00 p.m.
  • If you are not present when the parcel is delivered, the delivery person will leave you a transit advice note informing you how to collect your parcel from the nearest Bpost relay point or how to arrange a new delivery. Your package will be available at the Bpost relay point for 15 working days, after which it will be automatically returned to us.

Delivery to a relay point (Bpost):

  • You can pick up your package from Monday to Friday at the relay point you chose when placing your order.
  • Once the order has arrived at the relay point, an email or SMS will invite you to pick it up. Do not forget to have this e-mail or SMS with you, as well as a valid identity document (identity card, driving license, etc.). Once the order arrives at the relay point, you will have 15 days to collect your package, after which it will be automatically returned to us.

Express  Delivery within 24 hours - Order before 5:00 p.m . :

  • DHL will deliver your package to the chosen address within 1 to 2 working days between 8:00 a.m. and 6:00 p.m.
  • Orders placed on Friday, Saturday and Sunday are usually delivered the following Tuesday.
  • Shortly before delivery, DHL will send you an SMS or an email to let you know that your package is about to arrive. A second SMS or e-mail will then be sent to you once the delivery has been made.
  • If you are not present when the parcel is delivered, the courier will leave you a calling card informing you how to pick up your parcel from the nearest DHL parcel relay. 30 days, the package will be returned to us automatically. We will then send you a confirmation for the refund, proof of which you will receive by e-mail.